Last Updated: March 24, 2026

1. Introduction

Nsight Intelligence, Corp. (dba Cepien AI) ("Nsight," "Cepien," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes in detail how we collect, use, disclose, store, and safeguard data when you use our platform. It applies to all services provided by Nsight and any associated subdomains or applications. Our privacy practices are grounded in principles of transparency, accountability, and security.

2. Data Collection

We do not collect personally identifiable information such as names, home addresses, email addresses, government IDs, or financial data unless explicitly required for account management and with your consent. However, we collect the following categories of data:

Usage Data: Includes platform activity such as feature use, timestamps, performance metrics, crash reports, and interaction patterns.
Customer Data: Any data transmitted through our platform or via integration, such as support logs, transcripts, product feedback, and behavioral analytics.
Metadata: Includes IP addresses, browser type, device information, language preferences, session duration, and similar technical data.
Third-Party Integration Data: Information synced via integrations with platforms such as Jira, Figma, Zendesk, Slack, Mixpanel, and others. This data may include anonymized or pseudonymized identifiers.

Our services are intended exclusively for individuals of legal working age in their jurisdiction. We do not knowingly collect or process any data from minors under the age of 18.

3. How We Use Your Data

We process data strictly in accordance with customer instructions and for the limited purpose of providing the Services. Customers remain the data controller for any data they submit or integrate into the platform and are solely responsible for ensuring they have obtained all necessary rights, permissions, and consents to share such data with Nsight.

We process collected data for the following purposes:

To provide, operate, and maintain our services.
To improve performance and reliability through internal analytics and monitoring.
To analyze user interactions, discover issues, tag relevant insights, and generate personalized product and experience recommendations.
To train models and improve platform accuracy using aggregated, anonymized, or pseudonymized data. As outlined in our Data Processing Agreement, we never use identifiable personal data for model training unless explicitly authorized in writing by the customer.
To provide customer support, onboarding, and troubleshooting.
To maintain compliance with legal obligations and support audits or regulatory inquiries.

We do not use cookies or third-party behavioral tracking scripts. Our platform analytics is proprietary and purpose-built to enhance user experience without profiling individuals. Nsight does not control or assume responsibility for data practices of third-party integrations used by customers, and such integrations are governed by their own terms and privacy policies.